Frequently Asked Questions

How long does delivery take?

Orders are generally delivered within 3–7 business days after 1–3 business days of processing in eligible NOVU service areas.

Is shipping free?

Eligible orders of $99 or more qualify for free shipping.

Who is NOVU for?

NOVU focuses on equipment for delivery, truck transport, cargo and material handling professionals.

Can businesses order multiple units?

Yes. Businesses can request a bulk quote for multiple units or team equipment.

How do I request a quote?

Use the Request a Quote page and provide your company, products, quantities and delivery information.

What is NOVU Protection?

NOVU Protection is an optional monthly protection concept that may provide eligible repair, return, replacement and refund-related benefits subject to plan terms and product eligibility.

Is NOVU Protection active now?

Protection plan billing and final benefit terms are not activated until the plan terms are finalized.

Does NOVU Protection replace a manufacturer warranty?

No. NOVU Protection is separate from any manufacturer warranty. Applicable manufacturer warranty terms continue to govern manufacturer warranty coverage.

Are repairs automatic?

No. Repair benefits are subject to plan terms, product eligibility and claim approval.

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Foire aux questions

Combien de temps prend la livraison?

Les commandes sont généralement livrées dans un délai de 3 à 7 jours ouvrables après 1 à 3 jours ouvrables de traitement dans les zones admissibles de NOVU.

La livraison est-elle gratuite?

Les commandes admissibles de 99 $ ou plus bénéficient de la livraison gratuite.

À qui s'adresse NOVU?

NOVU se concentre sur l'équipement pour la livraison, le transport par camion, le cargo et la manutention.

Puis-je commander plusieurs unités?

Oui. Les entreprises peuvent demander un devis en volume.