We're Here to Help.

Have a question about an order, product, or shipping? Our Canadian support team responds within 1 business day — usually faster.

  • 📧 Email Us

    support@novu.ca

    We respond to all emails within 1 business day.

  • 🕐 Support Hours

    Monday – Friday: 9am – 6pm ET

    Saturday: 10am – 4pm ET

    Sunday: Closed

  • 🚚 Order & Shipping

    For order tracking, shipping updates, or delivery issues — include your order number in your message for fastest service.

Send Us a Message

Our Promise to You

Every message gets a real response from a real person on our Canadian support team. No bots, no copy-paste scripts. We know the products and we're here to help you find the right one, resolve any issue, and make sure you're satisfied — every time.